Glamivory

Thank you for choosing Glamivory for your shopping! Below are the details of our shipping policy:

Preparation Time: We aim to process and prepare all orders within 1-2 business days after confirmation. Orders confirmed before noon EST are handled promptly, seven days a week.

Delivery Timeline: Your purchases will reach you within 3-5 business days after dispatch confirmation. Deliveries are made from Monday to Saturday, straight to your doorstep.

We appreciate your trust in Glamivory!

You have 30 days from the date you receive your order to request a return. To ensure a hassle-free process, please contact us at support@glamivory.com, keeping the following requirements in mind:

• The product must be returned in its original packaging.
• It should be free from any damage resulting from misuse by the customer.

To initiate the return, simply email support@glamivory.com to receive a return label and further instructions. Glowiscent will cover the return shipping fees and aims to complete the return process within 7 business days after receiving the item.

Unfortunately, once your order is confirmed, we are unable to make changes to its contents. We apologize for any inconvenience this may cause.

Yes, you can cancel your order if it has not yet been shipped. To proceed with the cancellation, please contact us as soon as possible.

Once we receive and inspect the returned item at our warehouse, we will proceed with processing your refund. The refund will be issued to your original payment method within 7 business days from the date the return is received.

If you receive damaged items, please take photos of the damage and email them to support@glamivory.com promptly. We will assist you in arranging a replacement. Kindly keep the damaged items until we provide further instructions. You have 30 days from the delivery date to request a return or replacement. For more details, please refer to our Return and Refund policy.

If you're not fully satisfied with your purchase, you can return the item by following these steps for a seamless return process:

1. Check the Return Window: Ensure you initiate the return within 30 days of receiving the item to qualify for a refund or exchange.
2. Contact Customer Service: Reach out to our customer service team via email, phone, or our website. Provide your order number, item details, and the reason for your return. If your return meets our criteria, we will issue a return authorization along with detailed instructions.
3. Prepare Your Item: Securely pack the item in its original packaging, including all accessories, manuals, and documents. Ensure it is in the same condition as when you received it.
4. Include Return Authorization: Add the return authorization and a brief note explaining the reason for the return inside the package. This helps us process your return more efficiently.
5. Ship the Item: Send the package to our Return Address: 1020 HAYER CIR, RIO LINDA, CA 95673, USA. Use a shipping method that includes tracking and insurance, as we are not responsible for lost return shipments.
6. Notify Us About the Shipment: After shipping the item, inform our customer service team of the tracking number. This allows us to monitor the package and speeds up your refund or exchange.
7. Wait for Confirmation: Once the returned item is received and inspected, we will notify you of the approval of your refund or exchange.
8. Process the Refund: Approved refunds will be issued back to the original payment method within 7 business days of receiving the return. Please note that the refund may take additional time to reflect in your account, depending on your bank or credit card provider.

By following these steps, you can ensure a smooth return experience and a timely refund. For any questions or further assistance, feel free to contact our customer service. Additional details can be found in the Return & Refund Policy section on our website.

If you experience a delay in receiving your package, please reach out to our customer service team at support@glamivory.com. We will investigate the issue, which may take up to 5 days. If the delay is not resolved within this period, you may be eligible for a refund or replacement. For more details, please refer to our Return & Refund Policy section.